Frequently Asked Questions - FAQs

Contracts and Legal

  • The full terms and conditions you agree to are shown to you on-line before you agree to your loan. They are always available to you to see in your on-line account.

Data Protection

  • We use the personal data we collect for several reasons, including but not limited to, providing our loan service, improving our products and service and for other legitimate business interests. More detail can be found in our Privacy Policy.
  • If you want us to provide additional information about the personal data, we hold about you, you can make a Data Subject Access Request. In such cases we may ask you to specify the data you would like us to provide so we can better deal with your request. We will not charge you a fee for this. Please email us at help@saladmoney.co.uk If you wish to make such a request.

Complaints

We always aim to provide the highest level of service to our customers. But if we fail to meet your expectations in any way, we’d like the opportunity to put things right as quickly as possible.

We operate a simple complaints procedure and want to resolve any problem quickly and effectively.

If you have a complaint, please contact us:

Telephone
Call 0203 092 0896

Email us at:
help@saladmoney.co.uk

Or you can write to:

Salad Money
49 Greek Street
London
W1D 4EG

As soon as we receive your complaint, we’ll investigate the issue raised and try to resolve the matter as quickly as possible, either on the phone or by letter. Depending on the nature of the issue we may not be able to resolve it as quickly as we’d like to; if this is the case, we’ll keep you updated on our progress.

When we reply to your complaint, if you feel our response doesn’t fully address your concerns, please tell the person handling your complaint so we can see if there’s anything else we can do.

We always want to be able to resolve any concerns you raise with us, however where you’re not satisfied with the outcome, or if you’ve not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service:

Email: complaint.info@financial-ombudsman.org.uk

Call: 0800 023 4567

Write to:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE